And now, UPI payments available onboard Goa's FLY91 airline

FLY91, a pure play regional airline, headquartered in Goa, has introduced UPI payments for inflight purchases, including hot meals and beverages, which can be pre-booked right until the time of boarding.

This makes it the first regional airline in India, and among very few in the world, to offer this convenience. 

In most airlines, meals must be booked while purchasing the ticket, or paid for in cash in flight. In contrast, FLY91 allows passengers to pre-book their meal right up until they board the flight. Passengers can pre-book or purchase their meals at multiple touchpoints on the day of . 

Passengers can scan a QR code placed at check-in counters, boarding gates or in the seat-back pocket once inside the aircraft. Payments can be made seamlessly via UPI before door closure at departure. This move offers flexibility in payment options.

Passengers can scan a QR code placed at check-in counters, boarding gates or in the seat-back pocket once inside the aircraft. Payments can be made seamlessly via UPI before door closure at departure.

The introduction of UPI payments is just one example of how , a digital native airline, is leveraging innovation and technology for better efficiency and smoother customer experience, apart from auto check-in facilities, the use of fuel-efficient ATR aircraft, using bots instead of call centres for customer interaction, maintaining paperless offices, etc. 

The airline's consistent digital-first approach and focus on innovation aims to redefine passenger experience with its focus on ease, choice and digital excellence.

ELEVATING TRAVEL EXPERIENCES

MD and CEO of FLY91, Manoj Chacko, says, “As a regional carrier, our focus has always been on enhancing the overall travel experience through practical innovation using an easy-to-use digital framework. Introducing UPI-based digital payments on board is a step towards offering our passengers greater convenience, flexibility and warm meals, too.”

“FLY91's digital-first initiative reflects our commitment to a seamless and journey, while continuing to deliver quality service — even on short-haul regional routes,” he adds

As part of its onboard service, FLY91 offers a thoughtfully curated buy-on-board menu featuring a selection of ready-to-eat hot meals such as poha, upma, dal rice, biryani and noodles.

As part of its onboard service, FLY91 offers a thoughtfully curated buy-on-board menu featuring a selection of ready-to-eat hot meals such as poha, upma, dal rice, biryani and noodles. 

Passengers can also enjoy hot beverages, including a variety of teas and coffees, as well as light snacks like masala and jalapeno-flavoured ragi chips served with cheese and mayo dip, assorted cashew nuts and almonds, and a pack of cookies in such as choco almond, choco cashew and peanut butter.

A range of juices is also available, including apple delight, tangy bimbli, mango, jamun and aam panna. All the offerings on the menu are reasonably priced.

Operational from March 2024, FLY91 currently connects Goa with Pune, Hyderabad, Sindhudurg, Jalgaon and Agatti (Lakshadweep) and operates its growing fleet of ATR 72-600 aircraft from its base at Manohar International Airport, Goa. 

With plans to connect over 50 cities across India over the next five years, FLY91 continues to focus on making regional seamless, efficient and customer-first.

ABOUT FLY91

FLY91 (Just Udo Aviation Private Limited) is a pure play regional airline headquartered in Goa, that strives to enhance air connectivity across tier 2 and tier 3 cities in India.

Founded by industry veterans and backed by professional funding, FLY91 is committed to enhancing last mile connectivity and expects to connect over 50 cities across India in the next five years. 

As part of this plan, FLY91 will induct 30 aircraft into its fleet which will be based at multiple hubs across the country. This vision is reflected in its selection of ATR 72-600 aircraft, which is a robust and established choice for safe, efficient and sustainable operations for regional airlines globally.